Our Privacy Policy

Privacy Policy


This Privacy Policy is effective as of: 1st January 2021

Quillhash Technologies Private Limited (“us”, “we” or “Quillhash") is the author and publisher of the website, www.quillhash.com, mobile-optimized versions of the website, digital applications, and any other media formats for the purposes of use and promotion of www.quillhash.com (collectively referred to as the “Platform” or “Website”) and other products, software and services offered on the Website by Quillhash Technologies Private Limited.
We value your privacy. In this Privacy Policy ("Policy"), we describe the information that we collect about you when you visit our Website and use the services available on the Website ("Services"), and how we use and disclose that information.

YOU UNDERSTAND THAT BY USING THE SITE OR SITE SERVICES AFTER THE EFFECTIVE DATE, YOU AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO THE COLLECTION, UTILIZATION, SHARING AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT ACCEPT THE PRIVACY POLICY IN ITS ENTIRETY, YOU MUST NOT ACCESS OR USE THE SITE OR THE SITE SERVICES AFTER THE EFFECTIVE DATE.

IF YOU AGREE TO THE PRIVACY POLICY ON BEHALF OF AN ENTITY OR AGENCY, OR IN CONNECTION WITH PROVIDING OR RECEIVING SERVICES ON BEHALF OF AN ENTITY OR AGENCY, YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO BIND THAT ENTITY OR AGENCY TO THE PRIVACY POLICY AND AGREE THAT YOU ARE BINDING BOTH YOU AND THAT ENTITY OR AGENCY TO THE TERMS OF SERVICE. IN THAT EVENT, “YOU” AND “YOUR” WILL REFER AND APPLY TO YOU AND THAT ENTITY OR AGENCY.

1 GENERAL
  • When you use Quillhash.com, we collect and store your personal information which is provided by you from time to time. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience more convenient, safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

  • In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Almost everywhere, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

  • We use data collection devices such as "cookies" on Website to help analyse your web page flow and promote trust and safety.

  • "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".

  • We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

  • Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

  • If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and / or other payment instrument details and tracking information from cheques or money orders.

  • If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

  • If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

  • We collect personal name, phone number, email address, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
  • 2 SHARING OF YOUR PERSONAL INFORMATION
  • We may share your details like name, email and phone number with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity.

  • We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

  • We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
  • 3 OPT-OUT
  • We provide all users with the opportunity to opt-out of receiving non-essential (promotional) communications from us on behalf of our partners, and from us in general, after setting up an account.

  • If you want to remove your contact information from all Quillhash.com lists and newsletters, please click on the unsubscribe links in the email.
  • 4 ADVERTISEMENTS ON QUILLHASH.COM
  • We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or phone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
  • 5 YOUR CONSENT
  • By using the Website and / or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

  • If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
  • 6 DATA PROTECTION PRINCIPLES

    Quillhash has adopted the following principles to govern its collection, use, retention, transfer, disclosure and destruction of personal data:

    1. Lawfulness, Fairness and Transparency. Personal data shall be processed lawfully, fairly and in a transparent manner in relation to the data subject. This means that Quillhash must tell the data subject what processing will occur (transparency), the processing must match the description given to the data subject (fairness), and it must be for one of the purposes specified in the applicable data protection regulation (lawfulness).

    2. Purpose Limitation. Personal data shall be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. This means Quillhash must specify exactly what the personal data collected will be used for and limit the processing of that personal data to only what is necessary to meet the specified purpose.

    3. Data Minimisation. Personal data shall be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed. This means Quillhash must not store any personal data beyond what is strictly required.

    4. Accuracy. Personal data shall be accurate and kept up to date. This means Quillhash must have processes in place for identifying and addressing out-of-date, incorrect and redundant personal data.

    5. Storage Limitation. Personal data shall be kept in a form that permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed. This means Quillhash must, wherever possible, store personal data in a way that limits or prevents identification of the data subject.

    6. Integrity & Confidentiality. Personal data shall be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing, and against accidental loss, destruction or damage. Quillhash must use appropriate technical and organizational measures to ensure the integrity and confidentiality of personal data is maintained at all times.

    7. Accountability. The Data Controller (Board of Quillhash) shall be responsible for, and be able to demonstrate compliance. This means Quillhash must demonstrate that the six data protection principles (outlined above) are met for all personal data for which it is responsible.
    7 COLLECTION OF YOUR PERSONAL INFORMATION
    • We collect personal information from the individuals who want to register on our website www.quillhash.com and/or avail our services. This information is not accessible to the visitors using Quillhash’s website, either directly or by submitting a request. Customers will be required to disclose and provide to Quillhash information including personal contact details like name, email address and contact number. In some cases, additional details like billing information including name, GST, address, PAN etc. may be required. Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate their needs. During the registration process an individual is required to make a password with a mix of uppercase, lowercase, and numbers, Quillhash has no record / backup of these unique passwords.

    • Our website may include social media features, which are available on Twitter, Facebook and Instagram. The features may include “like” buttons and widgets, such as the “share this” button. These features may collect your personal information and track your use on the website. These social media features are hosted directly on our website. Your interactions with these features are governed by this privacy policy and by the policies of the company providing such functionality.


    • We also automatically collect certain computer, device and browsing information when you access the website or use Quillhash Services. This information is aggregated to provide statistical data about our users’ browsing actions and patterns, and does not personally identify individuals. This information may include:
      1. Computer or mobile device information, including IP address, operating system, network system, browser type and settings;
      2. Website usage information.

    • The Quillhash website uses cookies. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

    • Cookies are typically stored on your computer’s hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our Site, analyze trends and administer the Platform. The information collected from cookies allows us to determine such things as which parts of our website are most visited and what difficulties our visitors may experience in accessing our website. With this knowledge, we can improve the quality of your experience on the Platform by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience when using our Site.

    • We may use one or more third-party Service providers, to assist us in better understanding the use of our Site. Our Service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our Site, what products are browsed and general Transaction information. Our Service provider(s) will analyze this information and provide us with aggregate reports. The information and analysis provided by our Service provider(s) will be used to assist us in better understanding our visitors’ interests in our Site and how to better serve those interests. The information collected by our Service provider(s) may be linked to and combined with information that we collect about you while you are using the Platform. Our Service provider(s) is/are contractually restricted from using the information they receive from our Site for any other purpose than to assist us.

    • If you want to avoid using cookies altogether, you can disable cookies in your browser. However, disabling cookies might make it impossible for you to use certain features of our website or Services, such as logging in to your Quillhash Account or making Transactions. Your use of our website or Service with a browser that is configured to accept cookies constitutes an acceptance of our and third-party cookies.

    8HOW QUILLHASH USES THE INFORMATION WE COLLECT
    • We collect your personal information and aggregate information about the use of our Website and Services to better understand your needs and to provide you with a better Website experience. Specifically, we may use your personal information for any of the following reasons:
      1. To provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Website and our Services;

      2. For customer support and to respond to your inquiries;

      3. For internal record-keeping purposes;

      4. To process billing and payment, including sharing with third party payment gateways in connection with Website and/or Quillhash's products and Services;

      5. To improve and maintain our Website and our Services (for example, we track information entered through the "Search" function; this helps us determine which areas of our Website users like best and areas that we may want to enhance; we also will use for trouble-shooting purposes, where applicable);

      6. To periodically send promotional emails to the email address you provide regarding new products from Quillhash, special offers from Quillhash or other information about Quillhash that we think you may find interesting;

      7. To contact you via email, or, where requested, by text message, to deliver certain services or information you have requested;

      8. For Quillhash's market research purposes, including, but not limited to, the customization of the Website according to your interests;

      9. To resolve disputes, to protect ourselves and other users of our Website and Services, and to enforce our Terms of Use;

      10. We also may compare personal information collected through the Website and Services to verify its accuracy with personal information collected from third parties; and

      11. We may combine aggregate data with the personal information we collect about you.

      12. From time to time, Quillhash may use personal information for new and unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, Quillhash shall make reasonable efforts to provide notice and obtain consent of any such uses as may be required by law.

    • We may collect Quillhash services usage information in order to improve function or UI, but will only use this information in an aggregated, anonymized fashion, and never in association with your name, email, or other personally identifying information

    9 DATA RETENTION
    • To ensure fair processing, personal data will be retained by the Board of Quillhash (who shall at all times be considered as the “Data Controller” under this Policy) until a customer has an active account on the website and undertakes transactions therefrom.

    • The Board of Quillhash shall maintain all records relevant to administering this policy and procedure in electronic form on our computers, servers, cloud storage etc.

    • We will retain records of all such information for five years after the account has been closed.

    • All personal data should be deleted or destroyed as soon as possible where it has been confirmed that there is no longer a need to retain it.

    10 DATA PROTECTION
    • We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. Quillhash may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% complete.

    • You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. Quillhash is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity.
    11 DATA PROTECTION RIGHTS

    We would like you to be completely aware of your data protection rights. Every customer is entitled to the following:

    • Information access.

    • Objection to processing.

    • Objection to automated decision-making and profiling.

    • Restriction of processing.

    • Data portability.

    • Data rectification.

    • Data erasure.

    If a customer makes a request relating to any of the rights listed above, the Board of Quillhash will consider each such request in accordance with all applicable data protection laws and regulations. No administration fee will be charged for considering and/or complying with such a request unless the request is deemed to be unnecessary or excessive in nature. Requests shall be made in writing/email to: [email protected].

    12 DISCLOSURE

    We may share the information that we collect about you, including your personal information, as follows:

    1. Information Disclosed to Protect Us and Others
      We may disclose your information including Personal Information if: (i) Quillhash reasonably believes that disclosure is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or other legal requirement of any governmental authority, (ii) disclosure would potentially mitigate our liability in an actual or potential lawsuit, (iii) reasonably necessary to enforce this Privacy Policy, our Terms of Use etc. (iv) disclosure is intended to help investigate or prevent unauthorized transactions or other illegal activities, or (v) necessary or appropriate to protect our rights or property, or the rights or property of any person or entity.

    2. Information Disclosed to Third Party Service Providers and Business Partners
      We may contract with various third parties for the provision and maintenance of the Website, Services and our business operations, and Quillhash may need to share your personal information and data generated by cookies and aggregate information (collectively, "information") with these vendors and service agencies. The vendors and service agencies will not receive any right to use your personal information beyond what is necessary to perform its obligations to provide the Services to you. If you complete a survey, we also may share your information with the survey provider; if we offer a survey in conjunction with another entity, we also will disclose the results to that entity.

    3. Disclosure to Non-Affiliated Third Parties in Furtherance of Your Request
      Your request for services may be shared with third party websites with whom we have a contractual relationship in order to provide your request with maximum exposure. The post on the third party website will include the details of your request, including your location, and other contact details. Interested bidders, however, will be able to click on your request on such a third party site, and will be directed to our Website where they will have access to your contact details (Partial or complete), as would any other service provider on our Website interested in bidding on your request.

    4. Links to External Websites
      The Website may contain links to other websites or resources of our partners and members over which Quillhash does not have any direct control. Such links do not constitute an endorsement by Quillhash of those external websites. You acknowledge that Quillhash is providing these links to you only as a convenience, and further agree that Quillhash is not responsible for the content of such external websites. We are not responsible for the protection and privacy of any information which you provide while visiting such websites and such sites are not governed by this Policy. Your use of any external website is subject to the terms of use and privacy policy located on the linked to external website. However, if you have any objection with the concerned website or any content provided therein, you may write an email to [email protected] stating in detail the reason of objection and the remedy sought, if any.
    13 MARKETING
    • We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send emails on a case to case basis.
    14 BREACH REPORTING
    • Any individual who suspects that a personal data breach has occurred as a result of the theft or exposure of personal data must immediately notify the Board of Quillhash immediately at [email protected] by providing a description of what occurred. They will investigate all reported incidents to confirm whether or not a personal data breach has occurred. If a personal data breach is confirmed, Quillhash will follow the relevant authorized procedure based on the criticality and quantity of the personal data involved. For severe personal data breaches, Quillhash’s senior management will initiate and chair an emergency response team to coordinate and manage the personal data breach response.
    15 PRIVACY POLICY UPDATES
    • THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. QUILLHASH MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS DOCUMENT. QUILLHASH WILL POST ITS UPDATED POLICY ON THE WEBSITE ON THIS PAGE. QUILLHASH ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED USE OF THIS WEBSITE AND/OR CONTINUED PROVISION OF PERSONAL INFORMATION TO US WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.
    16 GRIEVANCES
    • If you have any questions or comments about the Privacy Policy, please contact us at [email protected]. This Policy is incorporated into and is subject to the Quillhash Terms of Use, which can be accessed at https://www.quillhash.com/privacy-policy . Your use of the Website and/or Services and any personal information you provide on the Website remains subject to the terms of this Policy and Quillhash's Terms of Use.

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    Our Global Offices:

    India

    448-A EnKay Square , Opposite Cyber Hub , Gurugram , Haryana, India 122016

    Singapore

    111 North Bridge Rd, #21-01 Peninsula Plaza, Singapore
    179098

    United Kingdom

    57, Creighton Road, South Ealing, W5 4SH

    Canada

    7236 Sills Rd,
    Mississauga,
    Ontario - L4T 2K

    Our Global Offices

    taj-mahal

    India

    448-A EnKay Square,
    Opposite Cyber Hub,
    Gurugram, Haryana, India 122016

    Singapore

    Singapore

    111 North Bridge Rd,
    #21-01 Peninsula Plaza,
    Singapore 179098

    London

    United Kingdom

    57, Creighton Road,
    South Ealing London,
    W5 4SH

    Canada

    Canada

    7236 Sills Rd,
    Mississauga,
    Ontario - L4T 2K